Order instructions

We warmly welcome you to use Polar-Honey Finland's web shop. Before starting, we recommend updating your Internet browser to the latest version. The shop is using the most advanced programming language to guarantee you fast shopping experience. The shop works best with the latest Google Chrome, Firefox, Microsoft Edge and Safari. Using our web shop is easy with mobile phones and tablets because the shop is scalable according to the device.

The shop is split according to regions, which makes storage management easier. Choose Finland and Åland Islands (www.polar-honey.com/shop/suomi), when you order this region or Germany and Europe (www.polar-honey.com/shop), if you order these areas.

You can order from our web shop as a guest or registered user. We recommend creating a user account, logging in and registering your address information already before ordering so you can have an updated view on shipping costs and taxes in the shopping cart. Also, the prices will be updated in case a customer is ordering in EU-country (other than Germany - EU VAT E-Commerce reform) or outside EU (VAT-free sales). There is no IP-identification currently available, and web shop standard is DE. Shopping cart might calculate the shipping costs to your total amount also when you are not logged in, if you have ordered from our site before or visited our web shop. The correct prices are shown latest at the checkout when the customer has chosen the correct shipping country.

Registration gives you a more precise way to follow your order and allows you to see your full order history. By subscribing our newsletter during registration you can also receive campaign codes and other discounts to your e-mail address.

Shopping cart

Shopping cart remains in the memory of the server regardless of if you are visiting the page or a registered user. You can add items to your cart by pressing the shopping cart-icon by your desired product or writing the number of products and pressing the “add to cart”-button on the information page of the product. You can view your shopping cart by pressing the icon (mobile devices) in order to see all the products in the cart.

The shopping cart icon next to the product will not remain active, if there are only few of the products left. The products can still be ordered by opening the information page of the product and adding it to the shopping cart there. The system will inform you of the limited availability of the product, if you try to order over the storage status.

You can add or reduce the number of products by pressing the + and – signs or remove products by pressing the trash can icon. The shopping cart will alert you, if some product is not available or has a limited quantity.

When you are ready to order, open your shopping cart and choose “Continue ordering”. You can observe the contents of your cart and check the discounts you are utilizing. You can also add a possible campaign code received by e-mail. Note! You can add yourself only one campaign code per order. After this you can move forward to the checkout. You can also move back to continue shopping.

Checkout

At the first stage you can create a user account or log in to your existing user account if you have one and you have not logged in yet. You can also continue without registration: in that case leave the password field empty. This stage will be jumped over, if you have already logged in to your account.

At the second stage you can add your address information or choose it from the saved data. The delivery and billing address can be different if you want to make a gift order. The default however is that the delivery and billing address are the same. The means and costs of delivery will be determined by the delivery address solely.

At the third stage you will choose the delivery method. You can also see the prices for different delivery options. At this point you can add any special requests regarding to the delivery. Please notice, that the requests cannot be always given to the carrier.

At the fourth stage you choose the payment method. The payment options depend on the country of the customer making the order.

By choosing “Confirm order”, the order will be made (invoice/bank transfer) or the customer will be directed to the payment page of the payment provider. You must return to the web shop after the payment so that we get a notice of your order. You get an automatic confirmation of your order, when it is successful, and a payment notice from the payment provider.

If you want to make changes to your order or cancel it, you can do it by being in contact with our customer service.