Delivery and payment

Delivery costs

The delivery costs are based on the delivery country, method and value of the order. The billing address of the customer has no effect on the delivery costs. The delivery costs are also not based on the weight of the order. You can see the actual delivery costs in the online shop before finalizing your order.

Delivery to Germany and other countries

GLS EuroBusinessParcel and Posti Parcel Connect are used for deliveries in Germany. GLS EuroBusinessParcel is used for deliveries in EU-countries, Switzerland and Norway. Posti Priority Parcel is used for deliveries in USA.

Parcels are delivered based on the delivery rules and regulations of GLS or Posti. DHL distributes Posti packages in Germany. Direct orders to DHL Packstation are not possible! Customer has a responsibility to agree on the details of the delivery with the carrier. Customer must provide an e-mail address and mobile phone number while ordering, so they can receive a tracking code for following the parcel and contacting in need.

Germany:
* GLS EuroBusinessParcel 6,90 € (incl. MwSt.)
Orders over 50 € will be sent without delivery costs.
Delivery time 5-6 working days from Finland with FlexDeliveryService. GLS informs the recipient of the delivery by e-mail and provides him with a variety of delivery options.
* Posti Parcel Connect (by DHL) 8,90 € (incl. MwSt.)
Delivery time 4-5 working days from Finland. DHL distributes packages in Germany. Direct order to DHL Packstation is not possible!

EU-countries:
* GLS EuroBusinessParcel 9 € (+ local VAT)
Delivery time 6-7 working days from Finland with FlexDeliveryService. GLS informs the recipient of the delivery by e-mail and provides him with a variety of delivery options.
Switzerland and Norway:
* GLS EuroBusinessParcel 17 €
Delivery time 6-7 working days from Finland with FlexDeliveryService. GLS informs the recipient of the delivery by e-mail and provides him with a variety of delivery options. Formalities in the customs of the destination country may affect the delivery times.
USA:
* Posti Priority Parcel 40 € (first 1 kg), after 40 € + 8 € each kg, over 10 kg ask for a quotation.
Delivery within 6–14 working days. Delivery to a service point or the recipient’s doorstep. Formalities in the customs of the destination country may affect the delivery times.

Attention! No delivery to other countries at the moment! But you can write us an e-mail to ask a quote for shipping costs.

Delivery time

Orders are shipped on weekdays. Delivery time to orders within Germany is 4-6 workdays. To other countries the delivery takes about 6-7 days, USA up to 14 days. The delivery times are only suggestive and based on operation of Posti and GLS. Company has no obligation for compensation in cases of delayed delivery because of delivery problems of Posti or GLS. If the order cannot be delivered due to stock status or other reasons, we will contact the customer to clarify the situation.

Payment instructions

All payment methods used in the online shop are fully protected and safe to use. Payments are transferred online using the SSL (Security Sockets Layer) security technology. All personal information in the online shop is kept confidential. Any credit card information or other payment information will not be saved in the system of the online shop, but they are solely transferred between the client and the payment provider.

Paypal and Bank transfer are available as a payment option in the shop „Germany and Europe“. Visma Pay can be used only for credit card payments.

Bank transfer
If you want to pay your order by bank transfer, choose “Pay by bank wire”. After you have confirmed your order, the next page will show you the payment information for a bank transfer. The information will also be sent to the e-mail address given by you. Your order will be sent as soon as your payment is visible on our account. We reserve the products for your order for 14 days. If we do not get the payment during this time, we will automatically cancel the order and return the products to the storage.

PayPal
When you choose “PayPal” as your payment method, you will be directed to the payment page of PayPal at the end of your ordering procedure. Check that the amount shown at the top of the PayPal page corresponds to the total amount shown in the online store. In the PayPal payment summary, product prices might be shown tax-free, so the most important thing is that the total is correct.

If you already are a PayPal customer, you can log in with your existing user data and confirm the payment either with a credit card connected to your account or the balance on your PayPal account. If you are a new customer in PayPal, you can create a free PayPal account. You will be directed to a site, that allows you to enter your credit or debit card details or bank account information, create an account and confirm the payment. The card or bank account used for the payment will be linked to your PayPal account, so the next time you can pay only by one click after logging in to your PayPal account.

After the payment you will be directed back to the web shop. You can also cancel the payment at any point and go back to the web shop by pressing a link at the bottom of the page saying, “Cancel and return to shop". The web shop will keep the contents of your shopping cart for you to choose another payment method.

Your order will be processed, when the payment is visible in our system. In most cases, receiving a payment from PayPal only takes a few minutes. After the payment has arrived, you will get an order confirmation and a payment receipt from PayPal to your e-mail address. Please notice, that sometimes PayPal page might encounter errors our web shop is not responsible of. If you are not sure whether your payment / order has been accepted, contact the online store or PayPal customer service.

Alternative payment methods
With alternative payment methods, customers across the globe can pay with their bank accounts, wallets (Apple Pay and Google Pay), and other local payment methods. For example, a customer in the Netherlands might want to pay using iDEAL, which is used by more than half of consumers in the Netherlands for online purchases, whereas a customer in Belgium on the same website might want to pay using Bancontact, a popular payment method there.

Visma Pay
Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade. Read more about Visma Pay: https://www.vismapay.fi/

Outside Finland only the following methods of payment are supported: Masterpass, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards. 3D Secure must be enabled on your card. Anyone who wants to pay with a credit card on the Internet, must take another step in order to enter the card details when releasing the payment. This authentication security measure is mandatory for online purchases by credit card in Europe, according to a European directive. The 3D-Secure process provides additional security. This is to prevent an unauthorized third party from shopping with your credit card details at your expense.

Contact Visma Pay

Visma Payments Oy (Y-tunnus 2486559-4)
E-Mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 9-16)
Address: Brahenkatu 4, 53100 Lappeenranta