Ordering and Payment

How do I place an order in the online store?

You can browse products in our online store and add your chosen items to the shopping cart by clicking the cart icon. At checkout, enter your delivery and contact details, choose the delivery and payment method, and confirm the order. You will receive an order confirmation by email after placing your order.


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Can I order products as gifts?

Yes, our selection also includes ready-made honey and gift sets that are perfect for gifting! At checkout, you can change the delivery address to the recipient’s address in the contact information section.


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What payment methods do you accept?

Orders to Finland:

With Visma Pay service provider you can pay your order within Finland and Åland Islands by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Ålandsbanken, MobilePay, Apple Pay, Google Pay, Siirto, Klarna, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

Orders to Germany and Europe:

You can pay with bank transfer (to our German account), PayPal as well as with some alternative payment methods through PayPal (depending country) like bank accounts, wallets (Apple Pay and Google Pay), and other local payment methods. With VismaPay the payment is possible with Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards as well as Klarna.

All payment information is handled securely and is not stored in our online store. Orders are processed once the payment has been successfully completed. 


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Is payment secure?

Yes. Payments in our online store are processed securely through trusted payment provider (Visma Pay) using SSL encryption technology. This makes payment safe and reliable. For example no card information is saved to our website.


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When will my order be processed?

Orders are processed after payment and are usually shipped within 1–2 business days. National holidays during week can cause delay for shipping.


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Can I change or cancel my order?

If you would like to make changes to your order, please contact our customer service as soon as possible after placing the order. We will do our best to help before the order is shipped.


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How can I contact customer service?

You can find our contact details in the online store. You can contact us by phone, email, or through the contact form available on the website.


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Subtotal

€0.00

Shipping costs

Incl. local taxes, if applicable

€0.00

Total

€0.00


Store information

Lappi-Hunaja / Polar-Honey (Online Shop)
Sahamäentie 25
27230 Lappi
Finland

Call us:
+358 44 557 2221

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