Featured Questions

Do you have a physical store?

At the moment, we do not have a physical retail store. However, we do sell honey directly from our Polar-Honey warehouse. The warehouse is not staffed continuously, but we are available during office hours. Please ask for a suitable pickup time no later than the previous business day.

We sell our products in our online store as well as at events and markets in Finland and abroad. Check out our market calendar to see where you can find us next!


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Why do the color and taste of honey vary?

The flavor, color, scent and texture of honey depend on the plants from which the bees collected nectar. That is why different types of honey can vary greatly. The aromas differ much like those of wines!


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How much does delivery cost?

Shipping costs depend on the destination country and selected delivery method. Please visit our international honey shop to check information for deliveries within Germany and Europe.

FINLAND

• Posti Small Parcel: €4.90
• Posti Parcel: €6.90
• Posti Home Parcel: €12.90

Additionally:
• Orders over €60 are delivered free of charge (Posti Parcel)
• Orders over €120 are delivered free of charge (Posti Home Parcel)

Exact shipping costs are always shown at checkout before order confirmation.


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Why does honey crystallize – is it normal?

Crystallization is a completely natural process. The texture of honey and the speed at which it crystallizes depend on the origin of the nectar and the storage temperature. Honey crystallizes faster in cool conditions.

Honey that crystallizes quickly is not a sign that sugar has been added. The composition of nectar collected from different flowers affects the glucose and fructose balance of the honey, which in turn affects crystallization.


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Is your honey real honey? Has it been heated or pasteurized?

We do not add anything to our natural honeys, and our cold-creamed honey is always 100% genuine honey. We do not pasteurize our honey, add sugar or heat it to harmful temperatures. This helps preserve honey’s natural enzymes, antioxidants, and other valuable properties.


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What payment methods do you accept?

We accept major credit and debit cards, most common online banking services in Finland, Apple Pay, Google Pay, Klarna, MobilePay, and other local payment methods available through our payment provider Visma Pay.

ll payment information is handled securely and is not stored in our online store. Orders are processed once the payment has been successfully completed. 


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Can I track my order?

Yes. You will receive tracking information about the delivery, and you can track the package, for example, on Posti's website or in the OmaPosti application. Posti will send a notification of the arrival of the package to your email and/or text message. Please make sure that you have provided the correct contact information when ordering. The tracking number can also be found in the online store's customer account in connection with the order.


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How should honey be stored?

Honey should be stored at room temperature (around +20 °C), in a dry place protected from light. When stored properly and kept free from moisture, honey will be eatable for a very long time.


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Do discounted products have a short shelf life?

Our discounted products generally do not have an unusually short shelf life. Honey products often still have around a year or more remaining before the best-before date. Many offers are related to seasonal products, campaigns, or surplus stock. If a product has an especially short best-before date or another important note, it is always clearly mentioned on the product page in the online store.


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Faq Sections

Honey in General
Is honey a 100% natural product?

Yes. Honey is a completely natural product made by bees from flower nectar.


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Why do the color and taste of honey vary?

The flavor, color, scent and texture of honey depend on the plants from which the bees collected nectar. That is why different types of honey can vary greatly. The aromas differ much like those of wines!


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Why does honey crystallize – is it normal?

Crystallization is a completely natural process. The texture of honey and the speed at which it crystallizes depend on the origin of the nectar and the storage temperature. Honey crystallizes faster in cool conditions.

Honey that crystallizes quickly is not a sign that sugar has been added. The composition of nectar collected from different flowers affects the glucose and fructose balance of the honey, which in turn affects crystallization.


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Can crystallized honey still be used?

Absolutely! Crystallized honey is perfectly usable.


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How should honey be stored?

Honey should be stored at room temperature (around +20 °C), in a dry place protected from light. When stored properly and kept free from moisture, honey will be eatable for a very long time.


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About Polar-Honey and our Products
Where does Polar-Honey honey come from?

Polar-Honey is a Finnish family business with roots in the village of Lappi near Rauma. Our honey is Finnish natural honey collected by bees from the clean Finnish countryside. Some of our specialty honeys also come from Northern Finland and the Arctic Circle region, where unique growing conditions create a distinctive aroma and flavor.


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How long have we been involved in beekeeping?

Our family has over 80 years of experience in beekeeping, and honey has been produced professionally since 1945.


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Is your honey real honey? Has it been heated or pasteurized?

We do not add anything to our natural honeys, and our cold-creamed honey is always 100% genuine honey. We do not pasteurize our honey, add sugar or heat it to harmful temperatures. This helps preserve honey’s natural enzymes, antioxidants, and other valuable properties.


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Why are some of your honey products more expensive?

The price of honey is influenced especially by its origin, availability, and production method. Some of our honeys come from Northern Finland and the Arctic Circle region, where the short but intense summer, midnight sun, and pure nature give the honey its unique taste and aroma.


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Why is a certain honey or product out of stock?

The availability of different honeys varies every year. Weather conditions, flowering periods, and the success of the harvest season all affect how much honey can be produced. Some specialty honeys may only be available in very limited quantities in certain years. The availability of ingredients used in honey products may also vary, which can affect product availability.

We aim to restock products whenever new harvests and ingredients become available. We recommend following our online store and current news for updates on new batches.


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Ordering and Payment
How do I place an order in the online store?

You can browse products in our online store and add your chosen items to the shopping cart by clicking the cart icon. At checkout, enter your delivery and contact details, choose the delivery and payment method, and confirm the order. You will receive an order confirmation by email after placing your order.


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Can I order products as gifts?

Yes, our selection also includes ready-made honey and gift sets that are perfect for gifting! At checkout, you can change the delivery address to the recipient’s address in the contact information section.


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What payment methods do you accept?

We accept major credit and debit cards, most common online banking services in Finland, Apple Pay, Google Pay, Klarna, MobilePay, and other local payment methods available through our payment provider Visma Pay.

ll payment information is handled securely and is not stored in our online store. Orders are processed once the payment has been successfully completed. 


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Is payment secure?

Yes. Payments in our online store are processed securely through trusted payment provider (Visma Pay) using SSL encryption technology. This makes payment safe and reliable. For example no card information is saved to our website.


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When will my order be processed?

Orders are processed after payment and are usually shipped within 1–2 business days. National holidays during week can cause delay for shipping.


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Delivery
What delivery methods are available?

You can choose from several delivery options depending on the destination country. Please visit our international honey shop to check information for deliveries within Germany and Europe.

FINLAND

• Posti Small Parcel (home delivery)
Delivered directly to your door with regular mail. Delivery time is usually 2–5 business days. Please note that this delivery method cannot later be changed to a pickup point. Availability depends on the order weight and is only offered for smaller orders.

• Posti Parcel (Posti pickup point or Smartpost parcel locker)
You can choose delivery to the nearest pickup point or parcel locker. Delivery time is usually 2–3 business days.

• Posti Home Parcel (home delivery)
The parcel is delivered to your home at an agreed time. Posti will contact you to arrange the delivery time.


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How much does delivery cost?

Shipping costs depend on the destination country and selected delivery method. Please visit our international honey shop to check information for deliveries within Germany and Europe.

FINLAND

• Posti Small Parcel: €4.90
• Posti Parcel: €6.90
• Posti Home Parcel: €12.90

Additionally:
• Orders over €60 are delivered free of charge (Posti Parcel)
• Orders over €120 are delivered free of charge (Posti Home Parcel)

Exact shipping costs are always shown at checkout before order confirmation.


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How quickly will my order be delivered?

Orders are usually processed within 1–2 business days after payment is received.

Estimated delivery times within Finland after shipping:
• 2–3 business days (Posti Parcel / Home Parcel)
• 2–5 business days (Posti Small Parcel)

Delivery times are estimates based on the operations of Posti. We are not responsible for delays caused by the carrier. If an order cannot be delivered due to stock availability or other reasons, we will contact the customer as soon as possible.


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Can I track my order?

Yes. You will receive tracking information about the delivery, and you can track the package, for example, on Posti's website or in the OmaPosti application. Posti will send a notification of the arrival of the package to your email and/or text message. Please make sure that you have provided the correct contact information when ordering. The tracking number can also be found in the online store's customer account in connection with the order.


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Where do you deliver?

We deliver orders to Finland and most European countries. Domestic orders are shipped through the “Finland and Åland Islands” store version. For international orders, select the “Germany and Europe” store version. Please note that delivery methods, prices (taxes), and delivery times may vary depending on the destination country. At checkout, you can see the currently available shipping countries from the country selection menu in the delivery address section.


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Returns and Complaints
Can I return products?

Food products generally do not have a right to return, but in possible problem situations, please contact our customer service.


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What should I do if I receive the wrong product?

Please contact our customer service, and we will correct the mistake as quickly as possible.


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What if the texture of the honey has changed?

Changes in the texture and color of honey are natural and do not mean the product is spoiled. Because honey is a natural product and its composition varies yearly, we cannot guarantee, for example, how long honey will remain liquid. Honey crystallization is also affected by storage conditions such as temperature.


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Other
Do you have a physical store?

At the moment, we do not have a physical retail store. However, we do sell honey directly from our Polar-Honey warehouse. The warehouse is not staffed continuously, but we are available during office hours. Please ask for a suitable pickup time no later than the previous business day.

We sell our products in our online store as well as at events and markets in Finland and abroad. Check out our market calendar to see where you can find us next!


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It may be a funny question, but since you have so many flavors, could there be a system to have tiny samples of them all :-)

Unfortunately, we currently do not have the resources to package small samples. In addition, according to the legislation, samples also require almost all the same packaging labels as larger jars. Especially with flavored honey products, there is a lack of space, which has more mandatory information :( It is possible to taste most of our products at market events. You can find our market calendar here!


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Can I buy products for resale?

Lately we haven't been reselling our products as our honey storage has been a bit dire after a couple of bad harvests. Please contact us to check the current situation.


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Subtotal

€0.00

Shipping costs

Incl. local taxes, if applicable

€0.00

Total

€0.00


Store information

Lappi-Hunaja / Polar-Honey (Online Shop)
Sahamäentie 25
27230 Lappi
Finland

Call us:
+358 44 557 2221

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